VoiceMan AI Privacy and Data Protection Policy and Notice

1. INFORMATION ABOUT US

For the purposes of the European Union’s (“EU”) General Data Protection Regulation 2016/679 (“GDPR”) and other applicable privacy laws, VoiceMan AI LLC (“VoiceMan AI,” “we,” “us,” or “our”) is a data controller (“Controller”) in relation to the personal data of our former and current employees, directors, officers, management, representatives, clients, service providers, website visitors, and whistleblowers.

Likewise, VoiceMan AI is a Business, as defined under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 together with other applicable U.S. state privacy laws, subject to their applicability to VoiceMan AI.

For the purposes of the GDPR and other applicable privacy laws, VoiceMan AI is a data processor (“Processor”) in relation to personal data processed in connection with our provision of the Services.

Likewise, VoiceMan AI is a Service Provider, as defined under the CCPA and other applicable U.S. state privacy laws, subject to their applicability to VoiceMan AI.

Therefore, when processing such personal data, we do so on behalf of our clients, who are Controllers of such personal data. Such processing is governed by the applicable Data Processing Agreement (“DPA”) with the relevant Controller, meaning the relevant client.

If your personal data is provided to us by a client in connection with our provision of the Services, please contact the relevant client to receive further information regarding the processing of your personal data in connection with the Services.

VoiceMan AI provides artificial-intelligence voice agents and related communication technology to businesses. Our Services may include inbound and outbound voice interactions, appointment scheduling, customer service, sales, collections, call routing, call recording, transcription, call summarization, SMS messaging, calendar integration, CRM integration, and related business-workflow automation.

2. INFORMATION WE COLLECT AND HOW WE COLLECT IT

We collect data about you in connection with your engagement with us and our provision of the Services.

We collect several categories of personal data (“Personal Data”), as described below.

1. Engagements with Employees

Sources of Personal Data

We obtain your Personal Data from you directly, for example, during the course of your employment or candidacy for employment.

Personal Data that We Collect and Process

Your name, including first and last name, Social Security or identification number, mailing address, email address, phone number, age, gender, salary, education, professional designation, personal hobbies and activities, medical history, employment history, résumé details, references, interview notes, performance-review notes, and emergency-contact information.

You have no legal obligation to provide information to us. However, we require the information described above to fulfill our legal and contractual obligations in connection with your employment or to reasonably evaluate you as a candidate for employment.

If you choose not to provide such information, we may not be able to fulfill our obligations in connection with your employment or complete our evaluation and consideration of your candidacy.

Subject to the applicability of a specific privacy law, including the CCPA, to VoiceMan AI, the types of Personal Data described above correspond to the following categories of personal information collected by us within the past 12 months, or an earlier period where required by applicable law, in our role as a business or similar equivalent under applicable privacy laws:

“Personal information” does not include publicly available information that is lawfully made available to the general public from federal, state, or local government records.

Why Do We Collect Your Personal Data and What Are the Lawful Bases?

If you object to our use of your Personal Data for the purposes described above, please contact us at admin@voiceman.ai.

2. Engagements with Clients and Service Providers

Sources of Personal Data

We may obtain your Personal Data directly from you or from publicly available sources, such as your website, professional profile, or social media pages.

Personal Data that We Collect and Process

Your business name, the first and last name of your representative, business mailing address, business email address, business phone number, business payment details, and the job title of your representative.

For anti-money laundering, identity verification, fraud prevention, or similar legal and compliance requirements, where applicable, we may also collect your date of birth, information from utility bills, copies of passports or identification cards, and nationality or citizenship information.

You are not legally obligated to provide information to us. However, we require the information described above to fulfill your order, respond to your inquiry, establish and manage our relationship with you, and provide the Services.

If you choose not to provide such information, we may not be able to fulfill your order, respond to your inquiry, or provide some or all of the Services.

Subject to the applicability of a specific privacy law, including the CCPA, to VoiceMan AI, the types of Personal Data described above correspond to the following categories of personal information collected by us within the past 12 months, or an earlier period where required by applicable law:

Why Do We Collect Your Personal Data and What Are the Lawful Bases?

If you object to our use of your Personal Data for the purposes described above, please contact us at admin@voiceman.ai.

3. Processing of Personal Data in Connection with the Provision of the Services

Sources of Personal Data

We may obtain your Personal Data directly from you or from our clients, who may have collected it directly from you or obtained it through their authorized business systems.

For example, VoiceMan AI may receive Personal Data when you interact with an AI voice agent or messaging workflow that we provide to one of our business clients.

Personal Data that We Collect and Process

Depending on the Services used and the client’s configuration, we may process the following:

Depending on the relevant client and industry, calls or messages may contain additional Personal Data, including information relating to healthcare, insurance, financial services, legal services, payments, debts, collections, real estate, or other potentially sensitive matters.

VoiceMan AI does not require individuals to provide government identification numbers or payment-card information during a voice interaction unless such collection is expressly enabled by the relevant business client, required for the relevant service, and permitted under applicable law.

You have no legal obligation to allow us to process this information. However, the information may be required for us to provide the Services on behalf of the relevant client.

If you choose to restrict the processing of such information, the relevant client or we may not be able to provide some or all of the requested Services.

Subject to the applicability of a specific privacy law, including the CCPA, to VoiceMan AI, the types of Personal Data described above may correspond to the following categories:

Why Do We Collect Your Personal Data and What Are the Lawful Bases?

If you object to our use of your Personal Data for the purposes described above, please contact us at privacy@voiceman.ai.

Please note that Personal Data processed as described in this Section 2.3 is generally processed by VoiceMan AI in our role as a processor on behalf of our clients in their role as Controllers.

Our clients ultimately determine the legal basis for the processing, the purposes for which the information is used, which VoiceMan AI Services are enabled, and how information obtained through the Services is handled.

SMS and Mobile Information

VoiceMan AI may process mobile telephone numbers, appointment information, SMS messages, delivery information, and messaging-consent records when providing communication Services on behalf of our clients.

SMS messages may include:

Where consent is collected verbally during a telephone call, an SMS message is sent only after the recipient affirmatively agrees to receive the message.

Declining to receive SMS messages does not prevent an individual from completing an appointment booking, purchasing a service, or receiving information through another available method.

Message frequency varies depending on the relevant business, service, and interaction. Appointment-booking workflows will typically result in one appointment-confirmation message, with additional messages sent only where necessary for reminders, changes, cancellations, or other service-related updates.

Message and data rates may apply.

Recipients may reply STOP to opt out of future messages from the applicable messaging program. Recipients may reply HELP to receive assistance or support information.

Consent to receive transactional SMS messages does not constitute consent to receive unrelated marketing or promotional messages.

VoiceMan AI does not sell, rent, transfer, or share mobile telephone numbers, SMS opt-in information, or messaging-consent information with third parties or affiliates for marketing or promotional purposes.

Mobile information may be disclosed to service providers only where necessary to operate, secure, and deliver the requested communication Services. Such service providers are not permitted to use mobile information for their own marketing or promotional purposes.

4. Whistleblowing

Sources of Personal Data

We may obtain your Personal Data directly from you, for example, when you submit a whistleblower report through our internal reporting channel, or from another individual who submits a whistleblower report that references you.

Personal Data that We Collect and Process

Unless you submit a whistleblower report anonymously, and regardless of the source of the report, your name, email address, employee number, and information contained in or relating to the report may be collected when a report is submitted through our internal reporting channel.

You are not legally obligated to provide information to us. However, we may require the information described above to respond to and investigate your whistleblower report.

If you choose not to provide such information, we may not be able to respond to or fully investigate the report.

Subject to the applicability of a specific privacy law, including the CCPA, to VoiceMan AI, the types of Personal Data described above may correspond to the following categories:

Why Do We Collect Your Personal Data and What Are the Lawful Bases?

If you object to our use of your Personal Data for the purposes described above, please contact us at admin@voiceman.ai.

5. Website Visitors

Sources of Personal Data

We may obtain your Personal Data directly from you, for example, when you access our website, or from third-party service providers that process Personal Data on our behalf when you use the website.

Personal Data that We Collect and Process

Your Internet Protocol address, Uniform Resource Locator, type of operating system, browser type, browser plug-in types and versions, screen resolution, time zone setting, clickstream data, the period of time you accessed our website, and the methods used to browse away from the website.

We may also collect information you submit through forms, including your name, business name, email address, telephone number, job title, and the content of your inquiry.

You are not legally obligated to provide information to us. However, certain information is required to maintain and improve the operation of our website, respond to inquiries, provide requested information, and protect website security.

If you choose not to provide such information, your experience and ability to use and access certain parts of the website may be affected.

Subject to the applicability of a specific privacy law, including the CCPA, to VoiceMan AI, the types of Personal Data described above may correspond to the following categories:

Why Do We Collect Your Personal Data and What Are the Lawful Bases?

If you object to our use of your Personal Data for the purposes described above, please contact us at admin@voiceman.ai.

3. SHARING DATA WITH THIRD PARTIES

VoiceMan AI may maintain an updated list of the categories of third parties to which it discloses Personal Data, including the categories of Personal Data disclosed, the relevant business or commercial purposes, and the locations in which the third parties operate.

You may request information about relevant service providers or ask to be notified of material changes by contacting us at admin@voiceman.ai.

We may disclose Personal Data to service providers that support our Services, including providers of

These service providers may process Personal Data only as necessary to provide services to VoiceMan AI and are subject to applicable contractual, confidentiality, privacy, and security obligations.

Mobile telephone numbers, SMS opt-in information, and messaging-consent information are not shared with third parties or affiliates for marketing or promotional purposes.

Mergers and Acquisitions

We may disclose Personal Data to third parties if some or all of our shares, membership interests, business, or assets are acquired by a third party, including through a merger, equity acquisition, asset purchase, reorganization, financing, or similar transaction.

In such circumstances, Personal Data may be included among the transferred assets.

Legal and Regulatory Obligations

We may transfer or disclose Personal Data to third parties if we are required to disclose or share the information to:

As detailed further in Section 5, International Data Transfers, transfers of Personal Data from the European Economic Area or the United Kingdom to other jurisdictions will take place under an approved transfer mechanism or adequacy decision where required, including relevant Standard Contractual Clauses.

4. WHERE WE STORE YOUR DATA

We store Personal Data on servers owned or controlled by VoiceMan AI, its affiliates, or third-party providers processing Personal Data on behalf of VoiceMan AI, including reputable cloud-service providers.

Depending on the relevant Service, client configuration, and service providers used, Personal Data may be processed or stored in the United States, Israel, the European Union, the United Kingdom, and other jurisdictions in which VoiceMan AI or its service providers operate.

5. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process the types of Personal Data described in Section 2 in countries outside the European Economic Area (“EEA”) and the United Kingdom (“UK”) where VoiceMan AI LLC or its third-party service providers operate.

Depending on the Services provided and the systems used, Personal Data may be processed in Israel, the United States, the EEA, the UK, and other relevant jurisdictions.

We transfer Personal Data internationally where necessary to:

Where Personal Data is transferred outside the EEA or the UK, we take reasonably necessary steps to ensure that the information is protected and processed in accordance with this Privacy Policy and applicable law.

Where required, international transfers may be based on:

For additional information about international data transfers and the safeguards we use, contact us at admin@voiceman.ai.

6. DATA RETENTION

VoiceMan AI will retain Personal Data only for as long as required to fulfill each purpose for which the information was collected, in accordance with our data-retention policy and as necessary to:

Information processed on behalf of a client may be retained according to:

Personal Data that is no longer retained will be anonymized or deleted.

Certain metadata, aggregated data, and statistical information concerning the use of our website and Services may not be subject to the same deletion procedures where VoiceMan AI cannot reasonably identify an individual from such data.

Some data may remain temporarily on third-party service-provider servers or in backup systems until it is deleted or overwritten according to the provider’s and VoiceMan AI’s retention procedures.

7. DATA COLLECTION FROM OUR WEBSITE AND FROM COOKIES

Our website may use cookies, pixel tags, and other forms of identification and local storage, collectively referred to as “cookies,” to distinguish you from other visitors.

Cookies help us provide an effective user experience and may allow us to operate, secure, analyze, and improve the website.

Cookies are computer files containing small amounts of information that are downloaded to a user’s device when the user visits a website.

Cookies may be sent back to the originating website on a later visit or to another website that recognizes the cookie.

Some cookies are set directly by VoiceMan AI, while others may be set by third-party providers. Some remain active only during a browser session, while others may remain active for a longer period.

Cookies may fall into the following categories:

VoiceMan AI may use only essential cookies, or it may use additional cookies depending on the tools currently installed on the website.

Where required by law, non-essential cookies will be used only after the visitor provides consent.

Internet browsers allow users to change cookie settings, including blocking certain kinds of cookies or files.

If you block all cookies, you may not be able to access all or parts of the website because certain cookies may be necessary for the website to operate properly.

Information about the cookies currently used on the VoiceMan AI website may be made available through the website’s cookie-management tool or browser settings.

8. SECURITY AND STORAGE OF DATA

We take reasonable care in implementing, enforcing, and maintaining the security of Personal Data we process.

VoiceMan AI implements and maintains security measures, technologies, and policies designed to prevent unauthorized or accidental access to, destruction of, loss of, modification of, misuse of, or disclosure of Personal Data.

We also take steps to monitor compliance with such policies on an ongoing basis.

We take reasonable, industry-standard steps designed to protect our website, Services, systems, and databases against unauthorized access.

However, no data-security measure is perfect or impenetrable, and we cannot guarantee that unauthorized access, leaks, viruses, or other security incidents will never occur.

We endeavor to limit access to Personal Data to personnel who require access to fulfill VoiceMan AI’s contractual, legal, security, and operational obligations.

Relevant personnel are subject to confidentiality obligations and may receive appropriate training regarding the processing, care, and handling of Personal Data.

We act according to our policies and applicable law to notify relevant authorities, clients, and affected individuals where Personal Data is lost, stolen, modified, disclosed, or accessed without authorization and notification is legally required.

VoiceMan AI will take reasonable remedial measures in response to a confirmed security incident.

9. DATA SUBJECT RIGHTS

Data subjects in certain jurisdictions, including the European Union and United Kingdom, may have the following rights under certain circumstances and subject to applicable exceptions:

Access

The right to receive confirmation as to whether Personal Data concerning you is processed by us, the categories of Personal Data involved, the purposes of processing, the recipients of the information, and the expected retention period.

Rectification

The right to request correction of Personal Data held by us that is inaccurate or incomplete.

Erasure

The right to request deletion of Personal Data held by us.

Restriction of Processing

The right to request that we restrict or cease certain processing of your Personal Data.

Portability

The right to receive certain Personal Data held by us in a structured, commonly used, and machine-readable format and, where applicable, request its transfer to a third party.

Objection

The right to object to certain processing of your Personal Data.

Objection to Direct Marketing

The right to object to processing for direct-marketing purposes, including related profiling.

This may be exercised using the unsubscribe or opt-out function included in applicable communications.

Objection to Automated Decision-Making

Where applicable, the right not to be subject to a decision based solely on automated processing that produces legal effects or similarly significantly affects you.

Withdrawal of Consent

Where we rely on consent to process Personal Data, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

SMS Opt-Out

Recipients of SMS messages may reply STOP to opt out of future messages from the applicable messaging program.

To exercise an applicable privacy right, contact us at admin@voiceman.ai.

VoiceMan AI may need to verify the identity and authority of the person making the request before facilitating the exercise of a privacy right.

VoiceMan AI may retain details relating to requests to meet compliance, security, and audit requirements.

Where VoiceMan AI processes information as a Processor on behalf of a business client, individuals should generally submit privacy requests to that client.

VoiceMan AI may forward requests to the relevant client or assist the client in responding where required.

Privacy rights apply only under certain circumstances and may be limited by law or subject to exceptions.

For example, a request may be limited where fulfilling it would adversely affect another person, reveal trade secrets or intellectual property, conflict with overriding public interests, or prevent VoiceMan AI from complying with a legal retention requirement.

Data subjects in the European Union, United Kingdom, and certain other jurisdictions may have the right to file a complaint with a local data-protection supervisory authority and pursue an effective judicial remedy.

10. U.S. STATES’ PRIVACY RIGHTS

This section provides additional information regarding Personal Data collected about consumers in California, Virginia, Colorado, Connecticut, Utah, Iowa, Tennessee, Texas, Oregon, Nebraska, New Hampshire, Montana, New Jersey, Indiana, Delaware, Nevada, and other applicable U.S. states.

Applicable laws may include:

As described in Section 2, this Privacy Policy summarizes the Personal Data VoiceMan AI may collect as a business, the purposes for which the information is processed, and the categories of recipients to which it may be disclosed.

VoiceMan AI does not sell Personal Data to third parties.

VoiceMan AI does not share Personal Data for cross-context behavioral advertising.

VoiceMan AI does not sell or share mobile telephone numbers, SMS opt-in information, or messaging-consent information for marketing or promotional purposes.

Subject to applicable limitations, U.S. state privacy laws may provide consumers with rights, including

To submit a request, contact us at admin@voiceman.ai.

Government identification or other information may be required where reasonably necessary to verify a request.

An authorized agent may submit a request on your behalf where permitted by law. VoiceMan AI may require verification of the agent’s authority and the identity of the relevant consumer.

The availability of a particular right depends on the applicability of the relevant privacy law to VoiceMan AI and the individual making the request.

11. DO NOT TRACK SIGNALS

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers in order to inform websites that they do not wish to be tracked. We honor DNT signals.

12. CHANGES TO THIS PRIVACY POLICY

The terms of this Privacy Policy govern the provision of the Services and Personal Data collected in connection with those Services and VoiceMan AI’s contractual obligations.

VoiceMan AI may amend or update this Privacy Policy periodically.

The most current version will be available at:

https://voiceman.ai/privacy-policy

Changes are effective from the date identified above as the “Updated Date.”

Where permitted by applicable law, your continued engagement with VoiceMan AI or use of the Services following the effective date of an updated Privacy Policy constitutes acknowledgment of the updated policy.

Where required, we will provide additional notice or obtain consent regarding material changes.

13. CONTACT US

VoiceMan AI aims to process only adequate, accurate, and relevant Personal Data limited to the needs and purposes for which it is collected.

We aim to retain Personal Data only for the period necessary to fulfill the purposes for which it was collected, subject to applicable legal, contractual, security, and operational requirements.

VoiceMan AI collects Personal Data in connection with specific lawful purposes and processes it in accordance with this Privacy Policy.

Our policies and practices may evolve and improve over time. We welcome suggestions, questions, complaints, or comments concerning this Privacy Policy.

VoiceMan AI may be contacted regarding this Privacy Policy at admin@voiceman.ai.